Guides

Glass guides

Plain answers to the questions we hear most, from what to do when a window breaks to why double-pane glass fogs.

What to do when a home window breaksA broken window is stressful. Here's what to do in the first few minutes, and what to tell us when you call.Broken window or door: what to do before help arrivesWhen a window or door is broken out and the opening is exposed, the goal is to keep people safe and the property secure until the board-up is in place.Why double-pane windows fog upIf a double-pane window looks cloudy no matter how often you clean it, the problem is inside the glass, not on it.Repair or replace: what damaged glass needsNot every crack is an emergency, and not every broken window needs a new frame. Here's how we think about it.Glass types: tempered, laminated, obscure, and double-paneA quick guide to the glass you'll hear about when a window or door is being re-glassed.What to photograph before you callA few good photos make the first call faster. Only take photos you can get safely from the ground or from inside.When business glass breaks: a checklistA broken storefront or business door needs quick decisions. Here's a short checklist.

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